How can we help you?
How should I interpret “Both UP”, “Both DOWN”, and mixed results?
- Both UP — the site is reachable from both locations.
- Both DOWN — likely a global outage or server‑side problem.
- Local DOWN, France UP — likely an issue on your side (network, VPN, ISP routing, IP block).
- Local UP, France DOWN — likely regional filtering, CDN/WAF rules, or an external routing issue.
- External unavailable — local result is valid, but external verification couldn’t be completed.